Job Title Customer Support Engineer I-II Job Category Product Support Job Description What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Support Engineer I-II (Remote) . What you will do: Serve as a technical point of contact for customer‑reported product and service issues, helping identify root causes and drive timely, permanent solutions. Manage day‑to‑day issue resolution activities, including investigation, coordination of containment actions, and follow‑through to final corrective action. Communicate issue status, risks, and resolution plans to internal stakeholders such as sales, service, manufacturing, quality, and suppliers; Level I provides updates, while Level II leads communication for complex cases. Analyze field data, warranty information, and customer feedback to understand impact, trends, and priorities. Provide on‑site support to key customers as needed to assess reported concerns, verify conditions, and support rapid containment. Collaborate with engineering and manufacturing teams to support design improvements, process changes, or service actions that prevent repeat issues. For Level II, lead high‑priority or escalated customer issues, mentor less‑experienced engineers, and help refine service and quality processes. Who you are: