WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: WHAT YOU’LL DO: Become a licensed expert in our life insurance products through hands-on training and collaboration with cross-functional teams. Ensure a smooth and transparent customer experience by providing regular updates via phone, email, and SMS Maintain consistent availability at or above predetermined goals for incoming/outgoing calls throughout the workday Retain customers in danger of withdrawing from the life insurance process, chasing all clients for outstanding requirements Navigate insurance carrier websites and our proprietary CRM system, mastering workflows and proactively troubleshooting to find effective solutions. Address customer questions regarding the life insurance process, including underwriting, decision review, policy delivery, and in-force servicing Deliver clear and empathetic communication regarding adverse underwriting decisions (impaired risks, postponements, and declines), offering alternative options when possible. Collaborate seamlessly with internal teams and document detailed notes for colleagues to ensure smooth handoffs and effective communication. WHAT YOU’LL NEED: At least 2 years of client-facing experience in call center customer service and/or retention sales. Willingness to obtain a Life/Health insurance license. A customer-centered mindset – motivated by solving problems for both customers and your team Strong communication and effective listening skills with an attention to detail, especially when handling escalated clients Jack of all trades - skilled in multitasking and quickly switching between calls (Five9), tasks, and systems (Slack/Zoom/CRM) that may include unrelated subject matter Eagerness to support the full sales lifecycle, including administering health questionnaires and leveraging consultative upselling techniques to upsell and convert prospects into paid policies. Ability and willingness to provide and receive actionable feedback that will help drive efficiency and best-in-class customer experience Honesty and integrity – you do not cut corners ethically and can be trusted to do the right thing for customers and for the team A teamwork mindset – you take ownership of your work AND your team's success The desire to learn and grow professionally and contribute to the success and culture of the company WHAT’S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid in certain Company locations. The salary range for this position is $45,000 - $50,000. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location. The range may vary above or below the stated amounts. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Notice for California residents: Information about how we collect and use your personal information can be found here