• Lead and manage a team of Loss Mitigation back-office professionals, including processors, underwriters, and closers • Set clear performance expectations, KPIs, and service-level standards • Coach, mentor, and develop team members to drive high performance and career growth • Oversee end-to-end workflow for loss mitigation processing, underwriting, and closing • Ensure timely and accurate review of hardship applications and supporting documentation • Identify process gaps and drive continuous improvement initiatives • Promote a culture of compliance and risk awareness within the team • Review daily control reports for accuracy, proper documentation, and timely turnaround