• Provide customer support by servicing the needs of existing Mortgage Warehouse Lending customers • Ensure efficient delivery of superior customer service • Assist with the administration of Commercial products and services • Resolve operational problems • Act as the liaison between the customer and the Relationship Manager • Respond to questions and resolve problems by coordinating with internal partners • Deliver high quality service, ensuring accuracy and timeliness of delivery • Process requests for research, corrections, loan payments, loan advances, book transfers, collateral deficiencies, wire transfers and credit inquiries • Perform end of day balancing of the transactions processed each day • Update management of pending issues or delays of funding and/or payments • Monitor bank reports for discrepancies and take appropriate action • Research and resolve overdrafts with customers