• Managing and resolving high volumes of accounts for services provided by Essentia Health • Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries • Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues • Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities • Follow-up with delinquent accounts and payment plans • Collection of patient accounts • Handle incoming patient mail and respond to inquiries via written communication