• Oversee workflows for contracted payer denials and underpaid claims. • Develop and implement strategies to reduce denials and recover underpayments. • Monitor denial trends and collaborate with internal teams to address root causes. • Collaborate with payer relations and contracting teams for denial trends. • Manage insurance follow-up queues to ensure timely and accurate responses to payer requests. • Establish performance metrics and monitor team productivity for follow-up activities. • Serve as an escalation point for complex payer issues. • Oversee negotiation and execution of Letters of Agreement and Single Case Agreements with non-contracted payers. • Ensure agreements are documented, compliant, and aligned with organizational reimbursement goals. • Manage and mentor team responsible for denials, underpayments, and payer follow-up. • Provide training and guidance to ensure adherence to policies and best practices. • Foster a culture of accountability, collaboration, and continuous improvement. • Prepare and analyze reports on denial rates, recovery performance, and payer trends. • Present findings and recommendations to senior leadership for process optimization.