Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 1945Company SiteLinkedIn

Location

United States

Posted

23 days ago

Salary

$72.2K / year

High School1 yr expEnglish

Job Description

• Respond to customer inquiries via phone, email, and/or chat in a timely, professional manner • Provide order status updates, shipping/tracking support, and basic product information • Create and update customer cases/tickets and document all interactions accurately • Coordinate with internal departments (sales, billing, operations) to resolve customer issues • Assist with returns, warranty questions, or issue escalation following company procedures • Maintain accurate customer records and follow internal data/privacy guidelines • Identify recurring issues and suggest improvements to processes and customer experience

Job Requirements

  • High school diploma or GED required
  • 1+ year experience in customer service/support, call center, or order support preferred
  • Strong written and verbal communication (clear, calm, professional)
  • Comfortable using CRMs/ticketing systems, email, and spreadsheets
  • Strong problem-solving skills and ability to handle multiple tasks

Benefits

  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
  • Paid holidays
  • Paid training and onboarding

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