• Provide advanced technical support and remote troubleshooting for network, hardware, and software issues. • Manage, monitor, and optimize servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments. • Administer, configure, and maintain IT systems, backups, and disaster recovery processes. • Design and implement infrastructure improvements to enhance performance, security, and scalability. • Configure and support networking components (firewalls, VPNs, VLANs, routing). • Support automation and integration of IT systems using tools like Zoho, Monday, or similar platforms. • Lead or assist in incident response efforts, including security-related events and high-priority outages. • Document procedures, configurations, and technical environments accurately. • Assist with onboarding and access management across multiple client accounts. • Escalate critical incidents to the Head of IT when necessary while maintaining ownership and follow-up. • Proactively identify opportunities to improve workflows, reliability, and security standards. • Ensure compliance with security and data protection best practices across all environments.