30 Years Serving the Imaging Industry

Document Capture Professional Services Engineer

EngineerEngineerFull TimeRemoteTeam 51-200Since 1994H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

20 days ago

Salary

Not specified

High School10 yrs expEnglishAndroidDNSI OSJava ScriptLinuxSQLVmware

Job Description

• Lead the installation and configuration of Scanshare (Document Capture Solution) and associated workflow solutions from project kickoff through go-live. • Execute configuration, testing, and validation according to each project’s scope of work (SOW) and defined workflow requirements. • Build repeatable configuration templates and standardized installation playbooks to streamline future deployments. • Maintain detailed records of all implementations, including environment details, configuration notes, and troubleshooting steps. • Act as the primary technical contact for customers during the installation phase, ensuring clear communication and confidence throughout deployment. • Conduct functional acceptance testing with customers to verify workflow success before project closure. • Develop and maintain standard operating procedures (SOPs) and checklists for all major workflow types.

Job Requirements

High School diploma, preferred Bachelor’s Degree, and a minimum of 10+ years of technical support experience, or an equivalent combination of education and experience required
Database administration, network architecture, and systems administration set you apart
A+, Network+, Security+, Linux+, DELL HW, HP HW certifications preferred
Microsoft/ITIL certification or equivalent preferred
Document management experience preferred
Any scanning and/or document management solution certifications/experience preferred
Must have a basic understanding of the following:
Microsoft Office Workstation Administration - Windows 10,11, Mac, Linux Administration
Windows, Mac, and Linux file sharing management
Understanding of iOS, ChromeOS, and Android devices
Remote Desktop support
Online Collaboration Tools
Server Administration - Windows Server, including managing Group Policies, Active Directory Users, Groups, and Organizational Units, DNS, and DHCP
Basic Networking and Networking Topology, including Windows and BIND DNS (the more, the better)
Virtual environments, including VMware, Hyper-V, and Proxmox, as they relate to our products
SQL, XML, MS, JavaScript
Network troubleshooting to include the ability to determine that the required connectivity exists between two endpoint devices (i.e., Scanshare Server and an MFP)
Must obtain all available product certifications within 90 days
Familiarity with Google and ZoHo applications sets you apart
Strong professional communication skills (via phone, email, and in-person), problem-solving, negotiation skills, technical capacity, project management, and collaboration
Be able to effectively communicate technical information with non-technical stakeholders as well as all levels of management
Experience exercising discretion and confidentiality with sensitive company or team information
Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work.