Maxana
Payment and Technology Solutions
Desktop Support Analyst – Azure Virtual Desktop
Location
United States
Posted
36 days ago
Salary
Not specified
EnglishAzure
Job Description
• Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)**
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support **Nerdio-managed AVD environments**, including:
• Dynamic host pools
• Golden image updates (following runbooks)
• Software distribution to AVD hosts
• Support user access and devices via:
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Intune
• Provide operational support for:
• PrinterLogic
• Mimecast
• Zscaler
• Perform daily checks, follow change processes, and escalate issues when required
Job Requirements
- Experience in **Service Desk, IT Support, or Endpoint Support**
- Hands-on experience supporting **Azure Virtual Desktop (AVD)**
- Experience working with Nerdio (mandatory)**
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English
Benefits
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
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