• Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience. • Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale. • Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions • Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate • Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities • Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences. • Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability. • Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.