• Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies. • Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence. • Build scalable processes and documentation that support consistent delivery standards. • Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth. • Partner with Talent Acquisition to attract, onboard, and retain top industry talent. • Create a culture of accountability, collaboration, client-centricity, and continuous improvement. • Serve as a senior consultative partner to key consulting firm clients and enterprise accounts. • Participate in strategic client meetings, business reviews, and solution design conversations. • Translate client objectives into operationally sound execution strategies. • Anticipate risks and proactively implement mitigation strategies. • Support the sales process by advising on feasibility, methodology considerations, pricing strategy, and operational implications. • Identify opportunities to expand service offerings and strengthen long-term partnerships. • Standardize project delivery processes across both qualitative and quantitative research. • Ensure adherence to timelines, profitability targets, and client satisfaction KPIs. • Oversee compliance with ISO standards, GDPR, adverse event reporting, and all applicable regulatory requirements. • Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies. • Maintain oversight of panel best practices, sampling quality, and data integrity. • Ensure smooth handovers and appropriate holiday/coverage planning. • Lead the development and scaling of the Consultancy Services function as a strategic growth area. • Contribute to defining service offerings, positioning, and operational frameworks. • Drive innovation in methodologies, workflows, and service models. • Assist in the integration of future acquisitions to ensure best practices are maintained.