• Schedule/conduct project kickoff & update calls with hospitals (both commercial & research) • Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful • Track, document, and organize site information for commercial and research implementations • Perform base level troubleshooting & support, including: • Ensuring all test scans process appropriately • Working with site to configure base protocols on scanners • Coach/prepare sites for successful go-lives • Coordinate training and follow-ups for customers • Manage customer relationship & provide amazing responsiveness/experience • Conduct regular reviews with customer to evaluate utilization/performance • Work with accounts to identify opportunities of upsell/growth/expansion • Communicate new product information/educational opportunities