• Coordinate ACH merchant and partner onboarding workflows, ensuring required applications and documentation are complete and internal onboarding prerequisites are met prior to Relationship Manager assignment. • Manage the internal submission, validation, and tracking of ACH merchant and partner applications to ensure accuracy and completeness. • Serve as the primary internal coordination point during onboarding across cross-functional teams to support readiness for RM engagement. • Monitor and triage inbound inquiries received through the shared sales inbox, performing initial screening and routing to the appropriate owner. • Schedule and lead initial onboarding calls with partners to walk through processes and capture requirements, with assigned RMs present. • Own post-call follow-up execution, including preparation and distribution of onboarding summaries, coordination of documentation requests, and tracking of internal action items. • Prepare and distribute standardized ACH document packages, agreements, applications, and onboarding materials. • Manage and maintain partner-specific ACH application templates, including custom pricing and configuration fields, ensuring alignment with approved commercial inputs and centralized control. • Maintain and coordinate updates to ACH agreements, applications, reference documentation, forms, and external-facing materials in collaboration with Marketing, Product, Legal, and Operations, ensuring accuracy and organized storage. • Serve as an internal point of contact for day-to-day ACH process and documentation questions, escalating policy, pricing, or exception requests as appropriate. • Collaborate with Learning & Development and other stakeholders to maintain accurate, version-controlled ACH content within the Nuvei Info Center and other internal knowledge repositories. • Prepare and maintain routine operational reports related to onboarding status, documentation completeness, and pipeline activity to support visibility and coordination. • Identify recurring issues, process gaps, or inefficiencies within onboarding and partner operations workflows and recommend improvements to enhance consistency and execution efficiency.