• Support institution-specific onboarding requirements and develop customized workflows tailored to account needs. • Provide virtual or in-person training and customer support. • Participate in go-live readiness efforts for diagnostic integrations in non-hospital and academic hospital institutions. • Partner with internal and field-based teams to ensure optimal integration of clonoSEQ testing into diverse healthcare systems. • Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their care teams. • Partner with sales, field medical, reimbursement, digital health, and customer operations to support execution of account strategies and business goals. • Act as a liaison to support priority internal initiatives requiring customer engagement and feedback. • Provide operational support for EMR integrations including cross-functional training efforts, operational go-live readiness, and ongoing integrated workflow optimization. • Provide feedback to internal stakeholders to inform future integration strategies. • Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution. • Educate customers on new support offerings to maximize brand performance, ensuring alignment with evolving clinical and operational goals. • Provide analytic support related to new prospects and account health. • Monitor account performance metrics and share observations that inform operational strategies and improvements. • Contribute to a culture of collaboration, growth, and continuous improvement across the Account Operations team.