• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health • Develop and execute annual account growth plans aligned to client brand and portfolio strategies • Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets • Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI • Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success • Cultivate strong client relationships acting as a trusted advisor in the space • Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform • Collaborate with client stakeholders and extended teams for project execution • Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture • Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions • Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity • Escalate and resolve risks proactively to protect revenue and client satisfaction