Tier 1 Support Technician
Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn
Location
Colorado
Posted
23 days ago
Salary
Not specified
EnglishLinux
Job Description
• Serve as the first point of contact for technical support requests from customer sites
• Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure
• Document issues and resolutions in our ticketing system
• Escalate complex issues to Tier 2 support when needed
• Assist with monitoring customer site health and system uptime
Job Requirements
- Solid Windows OS knowledge
- Strong problem-solving skills
- Clear written and verbal communication
- Ability to work independently during evening hours
- Linux experience (Nice to Have)
- Helpdesk or IT troubleshooting background (Nice to Have)
- Experience in warehouse or logistics environments (Nice to Have)
Benefits
- Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing
- Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed
- Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront
- A collaborative culture where innovation thrives and your work has a real impact
- The excitement of contributing to transformative technology in a fast-growing industry
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