• Manage assigned book of business (new and existing zero accounts). • Support and work with all service managers and specialists for assigned accounts. • Build and maintain relationships with the defined customer base to ensure a high level of customer satisfaction. • Respond to escalated issues that may arise; seek additional support from management as needed. • Conduct regular status meetings with customers to understand their needs and link them to the organization’s product/service strategies. • Manage pricing and service-related activities. • Perform product cross-referencing activities. • Create and run monthly/quarterly reports.