• Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion. • Own the negotiation process for contract renewals and expansions from start to finish. • Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services. • Establish and nurture key relationships with executive sponsors and decision makers within customer organizations. • Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success. • Track customer interactions and engagements within the CRM tool. • Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.