• Lead and manage multiple teams of embedded engineers, providing guidance, mentorship, and support in their professional development • Set clear objectives and performance expectations for the team, monitoring progress and providing regular feedback • Foster a collaborative and innovative team culture, promoting knowledge sharing and continuous improvement • Work closely with clients to understand their embedded systems requirements, translating them into actionable project plans and deliverables • Define project scope, timelines, and resource requirements, ensuring projects are delivered on time and within budget • Monitor project progress, identify and mitigate risks, and escalate issues as necessary to ensure successful project outcomes • Cultivate agility in decision making and automation to scale business across professional services and life cycle maintenance teams • Establish and enforce quality assurance processes, conduct reviews, and implement corrective actions as necessary • Define and execute the technical strategy for embedded services, staying abreast of industry trends, emerging technologies, and best practices • Provide technical guidance and expertise to the Professional Services team, ensuring adherence to quality standards, best practices, and industry regulations • Establish and maintain strong relationships with clients, serving as the primary point of contact for technical discussions and project updates • Collaborate with clients to understand their business goals and requirements, providing insights and recommendations for embedded solutions • Drive customer discussion and identify upsell opportunities for long term customer engagements • Collaborate with sales on statement of work, review and improve the overall pre-sales customer experience • Hiring per Resource and skill gaps in the professional services teams • Tracking KPIs for all teams • Training and mentoring the team leaders, and principal engineer