• Serve as the primary intake point for legal requests, including contracts, privacy reviews, compliance inquiries, and operational matters. • Triage and coordinate incoming requests by confirming scope, collecting required details, and routing to appropriate Legal team members. • Maintain visibility into active matters, including priorities, timelines, dependencies, and ownership. • Communicate clear next steps, timelines, and status updates to crossfunctional stakeholders. • Identify potential bottlenecks or risks and escalate when necessary to ensure timely resolution. • Support review and administration of privacy agreements, including DPAs, FERPA and COPPA materials, and security questionnaires. • Track privacy obligations and maintain proper documentation and recordkeeping. • Coordinate with Privacy, Security, and Technology teams on customer and vendor privacy inquiries. • Track deadlines and required inputs for subpoenas, audits, and regulatory requests, ensuring audit-ready documentation. • Build and maintain dashboards and reporting on legal workload, turnaround times, and process performance; analyze trends and recommend improvements. • Own legal intake, tracking, and workflow systems, including CLM tools; manage configuration, access, and data accuracy. • Design, document, and refine legal workflows, SOPs, and processes for consistency, scalability, and efficiency. • Partner with IT, Security, and Operations on system enhancements, integrations, and legal tech optimization. • Apply project management principles to legal operations initiatives, including implementations, integrations, process redesign, and documentation workflows. • Maintain legal process documentation, system configurations, templates, and knowledge repositories.