MeridianLink

Connecting You to Better: MeridianLink is the developer of the industry's first multi-channel loan origination system.

Client Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 1998H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

23 days ago

Salary

$44.7K - $57K / year

Bachelor DegreeEnglish

Job Description

• Coordinate with internal departments to resolve issues and through with the client until completion. • Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues. • Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training. • Provide information about products and/or services, answer questions, and resolve problems and issues. • Complete tasks or activities supporting the implementation of procedures. • Ensuring inquiries are followed up on and provided a resolution.

Job Requirements

  • Prior education or career experience.
  • You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision.
  • Ability to determine a course of action based on guidelines and modify processes as needed.
  • Exercise judgment within defined procedures to determine appropriate actions.
  • Build productive internal and external relationships to resolve mutual problems through collaboration.
  • Preferred: Bachelor's degree and 0-2 years of related experience or equivalent work experience.
  • Strong relationship-building skills to collaborate on procedures or transactions.

Benefits

  • Insurance coverage (medical, dental, vision, life, and disability)
  • Flexible paid time off
  • Paid holidays
  • 401(k) plan with company match
  • Remote work

Related Job Pages

More Customer Support Jobs

Customer Support Representative

Vori

The modern grocery operating system

Customer Support23 days ago
Full TimeRemoteTeam 11-50Since 2019H1B No Sponsor

Customer Support Representative resolving issues for grocery store customers

iOS
United States
Customer Support23 days ago
Full TimeRemote

Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don�t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we�re redefinin...

United States

Senior Customer Contact Specialist

Upstart

Our mission is to enable effortless credit based on true risk.

Customer Support23 days ago
Full TimeRemoteTeam 1,001-5,000Since 2012H1B Sponsor

Handle escalated applicant inquiries across phone, email, and chat; act as subject matter expert for vendor support; document interactions; resolve issues per compliance and SLAs; identify process improvements to boost funnel conversion and customer experience.

Chat PlatformsSalesforceSlackTelephony PlatformsVesta
Ohio
$25 / year

4949236 Neuroscience Health & Science Professional - Austin, TX

Pfizer

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Customer Support23 days ago
Full TimeRemoteTeam 10,001+Since 1849H1B Sponsor

Drive territory sales for migraine therapies by engaging healthcare providers in person and virtually, executing territory call plans, leveraging analytics and digital tools, and collaborating cross-functionally to meet Pfizer business objectives compliantly.

Texas
$85K - $186.7K / year