Heretto

Heretto is the AI-enabled CCMS platform to deploy docs and dev portals that delight your customers.

Customer Issues Developer

Software EngineerSoftware EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

22 days ago

Salary

Not specified

Experience acceptedEnglishCloud

Job Description

• Investigating technical issues not resolved by front-line support • Interacting with customers to understand their technical issues • Managing and resolving escalated issues • Collaborating with customer success teams • Developing code to fix issues • Working with product and QA teams

Job Requirements

  • Must love hunting issues and helping customers
  • Strong engineering skills
  • Experience working with large applications
  • Experience with major cloud services
  • Strong English written and verbal communication skills
  • Ability to work in a flexible team environment

Benefits

  • Full benefits
  • Flexible working hours
  • Great team and atmosphere

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