• Provide technical support and assistance, ensuring the efficient performance of equipment and systems • Work directly with customers to address their needs, ensuring customer satisfaction and product efficiency • Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes • Troubleshoot and repair equipment, providing support to customers and other field service personnel • Develop positive working relationships with customers and company personnel • Submit detailed field service reports • Provide training and mentorship to customers and new field service engineers • Offer feedback to product quality and sales teams and update system documentation • Act as a subject matter expert and resource for training