Colibri Group
Leading people to achieve more and thrive in their careers
AI Solutions Business Analyst
Location
United States
Posted
14 days ago
Salary
Not specified
Bachelor Degree3 yrs expEnglish
Job Description
• Assist in the design, build, and implementation of innovative conversational AI solutions.
• Serve as the functional expert throughout the customer journey.
• Partner closely with customers, internal cross-functional teams, and implementation partners.
• Develop and maintain functional documentation, process maps, and implementation of best practice guides.
• Analyze AI Agent performance and quality management metrics.
• Lead or support partner enablement efforts, including delivering training and facilitating workshops.
Job Requirements
- 3+ years of experience as a Business Analyst in a customer service, operations, or consulting environment.
- Hands on experience with conversational AI platforms such as NICE, Cognigy, or comparable tools.
- Proven ability to translate business needs into clear, concise functional requirements.
- Experience using Speech Analytics tools to analyze call drivers and translate insights into actionable process recommendations.
- Strong communication, facilitation, and interpersonal skills.
- Customer focused, solution-oriented mindset.
- Highly organized and self-motivated.
- Demonstrated curiosity and commitment to continuous learning.
Benefits
- Colibri Group welcomes applicants from all backgrounds and experiences.
- Commitment to building a diverse and inclusive workplace.
