• Define and drive the multi-quarter vision for client booking • Own discovery, booking flows, checkout, confirmations, cancellations, and rebooking • Ensure experiences scale across geographies, shop types, and future verticals • Make clear tradeoffs across UX quality, performance, and business goals • Deeply understand client behavior and friction across the booking funnel • Improve conversion, rebooking, and retention through data and experimentation • Elevate trust, clarity, and reliability across critical booking moments • Partner closely with Engineering and Design to ship performant, high-quality consumer experiences • Translate strategy into clear requirements and measurable outcomes • Collaborate with Lifecycle, Marketing, and Data to ensure launches drive impact • Own key metrics including conversion, rebooking rate, funnel drop-off, and client retention • Establish clear learning goals and remain accountable to outcomes • Thoughtfully leverage AI and automation to improve discovery and confidence in booking