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Head of New Business (North America)
Location
United States
Posted
25 days ago
Salary
Not specified
Job Description
Job Requirements
- You will work
- in close partnership with the Head of Customer Success
- to align Sales and CS around account strategy, expansion readiness, and customer outcomes. While your team owns net-new sales and cross-sell of new products, Customer Success owns renewals and upsell — and your success depends on how well those motions work together.
- As Head of New Business, your mission will be to:
- Own net-new and cross-sell revenue:
- Be accountable for winning new logos and selling new Goodstack products into existing customers.
- Lead the Sales organization:
- Hire, onboard, coach, and performance-manage Account Executives and SDRs.
- Set the New Business operating model:
- Define qualification standards, sales stages, deal review cadence, and close discipline.
- Drive pipeline quality:
- Ensure pipeline is well-qualified, conversion-driven, and tied to clear customer value.
- Partner tightly with Customer Success leadership:
- Operate as a peer to the Head of Customer Success to align on account strategy, expansion timing, and opportunity handoffs.
- Create clean expansion motions:
- Define when and how AEs re-engage existing customers for cross-sell without disrupting the CS relationship.
- Maintain forecasting rigor:
- Partner with RevOps to ensure forecasts are accurate, current, and trusted.
- Coach deal strategy:
- Support AEs in navigating complex, multi-stakeholder enterprise sales cycles.
- Raise the bar:
- Build a sales culture rooted in preparation, accountability, and continuous improvement.
- Represent Sales internally:
- Act as the voice of New Business in GTM planning, prioritization, and executive discussions.
- After 12–18 months, success will look like:
- Net-new enterprise revenue is predictable and growing.
- Cross-sell into existing customers is disciplined, well-timed, and converting.
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