• Deliver outstanding customer experiences across multiple channels including phone, text, and email • Serve as the go-to insurance expert, guiding customers through the full policy lifecycle—from initial sales through coverage adjustments, policy updates, billing questions, verification and beyond • Maintain proper documentation of all customer interactions • Assist with billing adjustments, including payment and refund processing and tracking. • Provide white-glove service that exceeds customer expectations at every touchpoint • Identify opportunities to enhance processes and contribute to operational efficiency • Participate in special projects aimed at scaling operations and improving customer outcomes • Provide continuous feedback to optimize tooling including AI assistants. • Build strong working relationships across customer experience, partnerships, leadership, and cross-functional teams • Challenge conventional approaches and bring fresh perspectives to insurtech challenges • Operate as a collaborative team player in a dynamic, entrepreneurial setting