• Own the integration product surface area • Connect integration strategy to product vision—understand how integration capabilities enable or constrain user-facing product goals • Define and evolve the product vision, roadmap, and outcomes for PAA’s integration platform and customer/partner integrations • Identify and prioritize integration work based on customer impact, implementation scale, reliability risk, revenue/retention impact, and engineering effort • Establish and track success metrics (e.g., time-to-integrate, integration reliability/SLA adherence, error rates, throughput/latency, support burden, adoption) • Partner with Client/Implementation teams and customers/partners to deeply understand integration requirements, constraints, timelines, and acceptance criteria • Write clear epics, user stories, and technical requirements that enable Engineering to deliver with minimal ambiguity (data mapping, edge cases, error handling, security, observability, and support workflows) • Define API contracts and integration behaviors in collaboration with engineers (authentication, rate limits, retries, idempotency, schema changes, versioning, and backward compatibility) • Drive execution within an Agile team • Own and continuously refine the product backlog for the Integrations Engineering Scrum team • Lead/enable sprint planning, backlog refinement, and sprint review readiness (ensuring stories are “ready,” dependencies are surfaced, and scope is coherent) • Coordinate cross-team dependencies (Product, DevOps, InfoSec, Data/Analytics, QA, Implementation, Support) • Improve integration patterns and reusability: templates, playbooks, standardized workflows, reference architectures, and documentation • Drive feedback loops from production: analyze incidents, integration failures, customer escalations, and operational pain points; prioritize systemic fixes over repeated one-offs • Partner with engineering leadership to make pragmatic build-vs-buy decisions and minimize long-term maintenance cost