• Resolve incoming support tickets via Zendesk — content updates, plugin issues, broken layouts, form troubleshooting, and more • Perform edits and updates on custom-coded WordPress sites (PHP, custom themes, no page builders) • Manage and troubleshoot hosting issues including cPanel, DNS records, SSL certificates, and domain configuration • Work with plugins including ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, and Custom Post Type UI • Assist with Google Workspace administration tasks including user management, email setup, and permissions • Identify and escalate issues that require developer-level intervention • Communicate clearly and professionally with clients and internal team members when explaining technical issues in plain language