• Partner with internal and external stakeholders to optimize the loan delivery process and identify opportunities for automation to increase efficiency and accuracy • Ensure all loans are delivered timely and accurately to our investors • Order and review applicable services and verifications as determined • Develop and implement automated solutions to reduce errors and streamline processes • Continuously evaluate loan delivery effectiveness and suggest process improvements • Serve as the main point of contact for Deephaven clients (internal and external) to support pipeline and loan delivery needs • Additional Responsibilities: Clear past-due reports to help maintain SLA requirements • Assist brokers and Account Managers with appraisal ordering, including payment link distribution • Distribute daily reports (suspended loans, rate locks, ICD report) • Provide coverage when teammates are out of office (RTO) • Order transcripts, SSA 89 forms, and VOEs • Follow up on post-closing requests • Request CDAs and AVMs • Complete AM checklists and order ICDs • Update HOIs, file contacts, and conduct fraud checks