• Be the primary face of WWHS for assigned client accounts, managing relationships across all stages of the service lifecycle (onboarding, recruitment, immigration, and arrival). • Lead monthly client meetings and weekly status calls, responding promptly and professionally to all client requests. • Develop and maintain strong, trust-based relationships with key stakeholders, including C-suite executives. • Plan and lead on-site client visits, including agenda development and presenting to executive leadership. • Drive S&OP planning by forecasting needs and securing re-orders in alignment with client hiring goals. • Ensure proactive communication across all internal departments (Recruitment, Legal, Immigration, Customer Success) for seamless client execution. • Monitor and report on key account metrics to track performance, growth, and service quality. • Identify client needs, pain points, risks, and experience challenges, and lead resolution efforts internally. • Document all client interactions and updates using CRM systems to ensure full transparency and continuity. • Identify and attend relevant business development (BD) events to generate new client leads. • Follow up with leads using the approved lead management process and CRM documentation. • Build strategic relationships with new and prospective clients, including executive-level engagement. • Own targets for new business growth and portfolio expansion within your territory.