Liveops, Inc.
Virtual contact center connecting enterprises with a flexible network of skilled agents to elevate customer experiences.
Client Results Associate
Client Services RepresentativeClient ServicesFull TimeRemoteTeam 201-500Since 2000Company SiteLinkedIn
Location
United States
Posted
19 days ago
Salary
Not specified
Bachelor DegreeEnglish
Job Description
Client Results Associate
Are you passionate about providing top-notch support? Liveops is seeking a dedicated individual to be the cornerstone of our agent community's success. As a Client Results Associate, you will be the heartbeat of our operations, offering the first line of support to our independent agents and playing a pivotal role in their business triumphs. If
you're
a self-starter with a customer-centric mindset and a knack for problem-solving, we want you on our team
Purpose
of Your Role
Your role is foundational to Liveops success. You nurture a culture of engagement and create a community with our Independent Agents. They turn to you for support and
you’re
a key element to their business’ success. As the first line of interaction with our Agents, you provide an exceptional Agent experience while ensuring client success. You do this by managing processes to maximize Agent support, performance, and satisfaction while showing empathy and positivity. The ideal candidate is process oriented, adaptable & able to effectively multi-task using several systems simultaneously.
Qualification
Ability to adapt to rapidly changing business requirements and priorities.
Ability to work independently and meet deadlines.
About Liveops
Liveops partners with Fortune 500 brands to provide exceptional on-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people-first approach enables us to deliver high-quality, scalable solutions that help our clients exceed their customer service goals.
As a Liveops employee,
you’ll
be part of a collaborative, purpose-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well-being for our team members.
Eligibility Requirements
Legal authorization to work in the U.S. is
. We will not sponsor individuals for employment visas now or in the future.
Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Requirements
- s
- We’re
- Looking For
- High School Diploma,
- GED
- or equivalent experience.
- 1+ years of contact center/BPO experience or comparable customer service-related work experience.
- Mastery of computer basics with an understanding of Microsoft products to include Outlook, Word, Excel, and PowerPoint.
- Ability to type 35+ words per minute.
- Strong and stable internet connection is
- required
- . Internet speed of 100 Mbps download and 25 – 50 Mbps upload.
- Comfortable preparing,
- presenting
- and hosting sessions for both small and large audiences.
- Excellent oral and written communication skills.
- Ability to quickly learn and become a subject matter expert. Ability to work independently and as part of a team with a willingness to mentor and
- assist
- in onboarding new team
- members
- independent business owners in developing their skills, achieving business goals and meeting program requirements.
- Proactive, adaptable, ability to implement guidance and can work with a sense of urgency while
- keeping
- a strong attention to detail.
- The
- Competencies
- You Bring
- Attention to detail * Adaptability * Customer Focused * Communication Skills * Quality Orientation
- Value
- You Deliver
- Demonstrates
- a high level
- of customer experience to support the Agent
- community
- Team player with the ability to collaborate with cross-functional
- teams
- Highly motivated self-starter with a can-do attitude
- Capable of utilizing provided resources to
- the Agent
- Ability to recognize trends within the Agent community and quickly escalate concerns for effective
- resolution
- Partner with program and cross-functional teams to support the growth of the client business and the Agent
- Deliver a consistent, excellent customer experience to the Agent community by personalizing interactions and showing empathy in every Agent
- engagement
- Provide real-time support to Agents by
- utilizing
- resources to quickly answer on-call
- questions
- Promote active Agent engagement through motivation and education and advancement by diagnosing, troubleshooting, and resolving Agent issues via both on-call and off-call communications while adhering to Liveops compliance
- standards
- Actively contribute to Agent retention by
- current and
- new support
- tools
- Professional participation in client-specific activities such as email/Slack communications, calibration calls, responding to support tickets, engaging with agents in the forums, etc.
- Monitor contacts to
- identify
- agent performance and contact
- trends
- Ability to read and execute instructions for a variety of applications and/or
- processes
- Point-of-contact to Agent community through the facilitation of sessions, office hours, reach out calls, and daily/weekly
- communications
- Assist the Brand Specialist with QA specific areas and communication as needed
- .
- Essential
- Job
- Functions
- Essential functions are the
- fundamental, crucial
- job duties that an employee must be able to perform, with or without reasonable accommodation.
- Ability to work in front of the computer for
- long periods
- of time.
- Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.
- Ability to lead and/or
- participate
- in virtual meetings in a distraction-free environment with a willingness to
- on camera for both internal and external meetings, as needed.