RingCentral

A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.

Contact Center Account Executive, Enterprise

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 5,001-10,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

California + 8 moreAll locations: California, Colorado, Connecticut, Hawaii, Nevada, New York, Maryland, Rhode Island, Washington

Posted

39 days ago

Salary

$260K - $325K / year

Bachelor Degree5 yrs expEnglishCloud

Job Description

• Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base. • Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases. • Drive AI strategy and understand business use cases. • Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral’s Contact Center portfolio—including Workforce Optimization, AI, and omnichannel capabilities—to senior-level stakeholders and IT decision-makers. • Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies. • Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing. • Craft Tailored Solutions: Align RingCentral’s solutions—including Contact Center, RingCX, and Unified Communications offerings—to specific customer challenges and requirements. • Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership. • Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure. • Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota. • Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers.

Job Requirements

  • 5+ years of experience selling portfolio products and services into sophisticated enterprise level accounts.
  • Experience selling CCaaS, CX, UCaaS, and cloud communications solutions.
  • Deep understanding of AI technology & its applications.
  • Healthcare and/or financial services experience a plus.
  • Exceptional communication and presentation skills.
  • Strong ability to develop relationships with technical and business stakeholders.
  • Experience selling to Line-of-Business leaders, including C-level.
  • Ability to work cross-functionally in a matrixed environment.
  • Highly organized, self-driven, and results-oriented mindset.
  • Ability to travel 1-2 times a month.

Benefits

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave and new parent gift boxes
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee perks and discounts program

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