Abnormal Security

Abnormally-Precise, Cloud-Native Email Security

Senior Customer Success Manager, Enterprise – North Central

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

19 days ago

Salary

$139.4K - $164K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight • Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities • Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments • Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts • Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction • Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes • Represent the customer voice internally, providing structured feedback to Product and other teams • Support knowledge sharing and contribute to internal process development or mentoring where relevant

Job Requirements

  • 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
  • Proven track record managing complex customer relationships, including executive-level stakeholders
  • Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes
  • Technical familiarity with internet and networking technologies; experience with security products is a plus
  • Proficiency in CRM and support tools such as Salesforce and Jira
  • Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience

Benefits

  • health insurance
  • retirement plans
  • paid time off
  • bonuses

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