• Lead and manage the regional Clinical Specialist (CS) team by setting clear expectations, providing strategic direction, and fostering a culture of accountability, collaboration, and continuous improvement • Recruit, retain, and develop high-performing clinical talent through structured onboarding, coaching, performance feedback, and career development planning • Drive execution of regional objectives in partnership with the Regional Sales Director, ensuring alignment between clinical initiatives and commercial goals • Provide leadership support to the clinical team in navigating complex customer scenarios, offering guidance and escalation support to strengthen relationships and drive territory growth • Ensure operational excellence by proactively identifying and resolving gaps in staffing, training, or customer support, and deploying resources to maintain consistent coverage and service quality • Establish and maintain strategic partnerships with key physicians, decision-makers, and hospital stakeholders to enhance clinical engagement and support business development • Champion process improvement by identifying inefficiencies and collaborating cross-functionally to implement solutions that elevate team performance and customer satisfaction • Serve as a clinical expert & advisor to internal and external stakeholders, ensuring appropriate product use and procedural consistency to optimize patient outcomes • Recognize and understand competitive products, industry trends, and Haemonetics products • Monitor and address clinical challenges related to product usage, coordinating with sales leadership and providing targeted in-service education as needed