Mark43
Cloud Native Computer-Aided Dispatch, Records Management, and Analytics
Director of Account Management – Customer Experience
Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 2012H1B SponsorCompany SiteLinkedIn
Location
Alabama + 34 moreAll locations: Alabama, Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Maine, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin
Posted
33 days ago
Salary
Not specified
8 yrs expEnglish
Job Description
• Own the post-sale commercial and customer success strategy for Mark43’s customers across the Eastern United States
• Manage two critical functions: Account Management and Customer Experience
• Drive renewals, expansions, and long-term account growth while developing strategic relationships
• Ensure customers achieve operational success on the Mark43 platform
• Lead, coach, and scale a high-performing team of Account Managers and Customer Experience Managers
• Build executive-level relationships with key customers
• Collaborate with Sales, Product, Support, and Professional Services teams
• Engage regularly with strategic and high-impact customer accounts
• Navigate complex stakeholder environments typical of public sector organizations
• Ensure timely and effective resolution of customer issues related to RMS and CAD.
Job Requirements
- 8+ years experience in Account Management, Customer Success, Sales, or related SaaS roles
- Proven ability to manage sales pipeline and close upsell opportunities
- 3+ years managing managers or multi-layered teams
- Proven success owning renewals and expansion revenue
- Experience with enterprise or public sector customers strongly preferred
- Strong understanding of SaaS business models and metrics
- Excellent executive presence and communication skills
- Comfortable navigating complex, regulated environments
- Passion for mission-driven work and public safety
- Ability to travel frequently across the east coast to customer sites.
Benefits
- Applicants must be authorized to work for any employer in the country in which the role is being hired.
- We are unable to sponsor or take over sponsorship of an employment visa at this time.
