• Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live. • Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives. • Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools. • Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes. • Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams. • Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments. • Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency. • Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.