• Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack. • Work closely with implementation managers to ensure all customer use cases are implemented. • Expand accounts into new product SKUs and grow usage of their current products. • Consistently communicate the status of the program to executive buyers and executive stakeholders. • Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI. • Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail. • Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it. • Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget. • Move seamlessly across Enterprise, Mid-Market, and SMB segments bringing precision to high-touch and scale to low-touch, with zero drop in quality. • Work cross-functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall. • Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field.