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Analyst 2, Resource Planning

AnalystAnalystFull TimeRemoteTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

California + 10 moreAll locations: California, Colorado, Hawaii, Illinois, New Jersey, New York, Maryland, Massachusetts, Minnesota, Vermont, Washington

Posted

21 days ago

Salary

$39.5K - $92.5K / year

Bachelor Degree2 yrs expExperience acceptedEnglish

Job Description

• Responsible for creating and handling schedules based on forecasts • Prepare accurate and timely short term forecasting in a high volume contact center • Compile, distribute, and analyze call center performance reports • Match staffing to workload arrival patterns and maintain accurate staffing data

Job Requirements

  • 2-5 years of relevant work experience
  • Bachelor's Degree preferred
  • Technical aptitude in Alvaria/Aspect or similar workforce management tool
  • Advanced Excel skills
  • Experience within workforce management (scheduling-based work)

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses
  • Best-in-class Benefits

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