• Participate in multi-functional efforts to improve efficiencies in processes and procedures • Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports • Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes • Assist in the preparation and creation of documented business processes, policies and procedures and user guides • Prepare presentations for internal and external use by division and branch leads • Ability to enter accurate data, monitor, and maintain deliverable quality • Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards • Analyze how new initiatives will help the agency meet its business and mission goals • Assist the team by cultivating an environment of teamwork and collective goal setting • Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables • Maintain strong communication with client for expectations alignment • Ability to complete functional testing and present findings • Translate client functional requirements to documented user stories and maintain communication with developers through implementation • Ability to provide end-user support when needed, including performing root-cause analysis for user reported issues, and performing/validating data entry