• Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts. • Handles a large volume of inbound calls assisting patients with requests for information, complaints, and resolving issues. • Responsible for making outbound calls related to self-pay follow-up on accounts. • Responsible for data analysis and interpretation throughout all functions of revenue cycle. • Resolves billing concerns, addresses inquiries related to insurance concerns/matters. • Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information. • Discusses patient responsibility, which includes educating patients on claim processing. • Interacts with patients by informing about payment options such as payment plans and financial assistance.