• Support EDMS/ECM, Report or Letter Generation Systems, and/or OCR tools such as DocFinity or Onbase, xPression or IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager and their supporting applications and utilities • Perform User Administration (new user accounts, permissions, password reset) and security implementations. • Attend and participate in troubleshooting triages and document root cause analyses • Analyze new releases and provide recommendations for upgrades • Install applications, patches and upgrades and configure system settings • Perform code migration/deployments • Work with other technical, functional, or development teams to support the applications • Understand and abide by security policies and procedures. • Ensure systems are performing at peak levels and system resources are appropriately monitored • Work well under pressure • Create and update documentation and diagrams • Participate in an on-call rotation for after-hours and weekend support (approximately once a month)