• Assist with the coordination of projects from LOI through to completion and aftercare. • Maintain accurate project timelines, milestones, statuses, and notes in HubSpot or relevant systems. • Track actions, follow-ups, and outstanding tasks to ensure projects progress smoothly. • Support snagging and close-out processes by logging issues and tracking resolutions. • Prepare and issue order confirmations, meeting invites, and project documentation as directed by the Operations Manager. • Book surveys, installers, subcontractors, and internal resources as required. • Assist with logistics planning, including scheduling, packing lists, and warehouse coordination. • Gather, record, and share site information clearly with all relevant stakeholders. • Prepare, organise, and file project documentation including Design Sign-Offs, POs, RAMS, and compliance records. • Ensure RAMS and required documentation are issued and approved prior to site works commencing. • Maintain records for installer credentials (e.g. PPE, DBS, CSCS) and flag gaps or expiries to the Operations Manager. • Support customer, supplier, and internal communications by drafting updates, confirmations, and status reports, acting as a first point of contact for routine queries. • Support reporting and invoicing forecasts by keeping project progress, milestones, and operational data accurate and up to date.