• Ensure that new customers are onboarded successfully via an initial best practices engagement and platform walkthroughs • Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients • Monitor customer account performance metrics and remedy any open issues to ensure timely resolution and a great customer experience • Work closely with account managers to organize and execute deployment and adoption strategies based on client goals and KPIs • Provide post-upsell resources to customers regarding additional features and functionality to ensure immediate time-to-value • Create and execute data-driven, dynamic working documents and deliver process documentation • Forecast both risk and opportunity throughout the customer lifecycle • Facilitate and ensure effective communication on all account inquiries between the customer and all appropriate company resources • Maintain awareness of all service matters including technical implementations and activities • Work with various account teams to achieve success with at-risk customer renewals • Relay customer feedback regarding product functionality and support to internal stakeholders • Ensure that Egnyte’s best practices and methodologies are met on a consistent basis • Will report directly to the Sr. Manager of Customer Engagement.