• Establish and maintain effective relationships with customers (internal and external) by determining the customers’ business requirements and looking for new ways to provide value to the customers. • Support Corporate Development efforts related to Sales and Implementation. Analyze Pre-Engagement Reports, providing an Executive Summary with key findings and detailing opportunities for intervention. Provide pricing analysis as needed. • Receive, record and assign all requests. Translate the customers’ business needs into data/systems requirements. Prioritize and manage concurrent projects in order to meet deadlines and ensure customer satisfaction. • Direct and administer the compilation, analysis, validation and dissemination of healthcare information to the customer. Perform data validation and process verification to ensure accuracy and appropriateness of reported information. Ensure documentation of all reports and analyses. • Assist with the preservation and continuous development of an accurate Data Warehouse. Ensure the integrity of data extracts used in reporting and analysis functions. • Conceptualize, design and validate reports to meet routine identified needs. Ensure data is methodologically and statistically sound and that reporting is meaningful and accurate. Work with IT to automate reports. • Perform complex data extractions and manipulations, which culminate in the design and production of meaningful ad-hoc analyses and/or reports as needed. • Identify methodologies to determine variances that are statistically significant for over- and under-utilization. • Develop methodologies for the creation of benchmarks. • Establish and ensure compliance with departmental policies, procedures and standard methodologies. • Perform other duties as assigned.