• To establish and maintain client, federal, and state program quality and compliance through thoughtful and accurate program configuration • Facilitates discussions with clients during implementation and as program changes are required over time, ensuring benefits are understood and properly documented and configured. • Analyzes client and federal/state benefits; makes recommendations regarding configuration and process options. • Maintains and verifies client and federal/state benefit parameters in the claims management system and researches issues to resolution. • Completes client data conversions by analyzing client / vendor files, mapping to standard templates, and working with vendors within expected timeframes set by Implementation. • Maintains complete understanding of program design, processes, client expectations and partner relationships; makes recommendations for improvements • Plays a key role in maintaining client relationships, assists in new business productions, and represents Company with specified industry groups.