Transforming the way the world moves materials from Port to Home.
Customer Support Engineer, I-II
Location
North Carolina
Posted
25 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor’s degree in Engineering or a related technical field preferred for both levels
- 5-7 years of relevant experience in customer support, service engineering, quality, or a related role for Level I
- 8-10 years of relevant experience for Level II, including ownership of complex customer issues
- Strong working knowledge of mechanical, electrical, and hydraulic systems commonly found in industrial or mobile equipment
- Ability to read and interpret engineering drawings, wiring diagrams, schematics, and service documentation
- Experience with structured problem-solving and root cause analysis methodologies
- Understanding of equipment safety, application requirements, and regulatory considerations relevant to industrial products
- Proficiency in analyzing field data and translating findings into actionable recommendations
- Strong written, verbal, and presentation skills
- Demonstrated leadership skills for Level II
Benefits
- Competitive pay
- Tuition reimbursement
- Supportive work environment
- Hybrid work option
- Opportunities for growth and development
- Paid time off
- Medical, dental, vision, and life insurance
- Employer-sponsored profit sharing
- 401(k)
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