• Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities • Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis • Support the BPI Supervisor in building “as‑is” and “to‑be” process maps • Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools • Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking • Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout • Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy • Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives • Provide daily/weekly reporting updates as assigned • Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation • Support change management activities, including communication drafts and training coordination • Assist with updating project trackers, documentation repositories, and shared libraries • Complete assigned tasks from the BPI Supervisor on time and with high quality • Help coordinate project activities, follow-ups, and cross-functional meetings • Provide administrative and technical support across improvement initiatives as needed