Better Solutions
Customer Support Representative – Part Time
Location
United States
Posted
26 days ago
Salary
$15 / hour
Job Description
Job Requirements
- Excellent communication skills (written and verbal) with strong phone etiquette.
- Adaptable and friendly demeanor.
- Able to adapt to new workflows and maintain composure under pressure.
- Proven ability to build rapport and trust with customers.
- Strong problem-solving and analytical skills.
- Proficiency in using CRM software and support ticketing systems.
- Ability to work independently while also thriving in a collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience in a customer-facing role is highly preferred.
- Technical knowledge is a plus.
- Sales experience or familiarity is a plus.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Provide non-clinical utilization management support including scheduling and documenting peer-to-peer reviews, provider and member outreach, preparing correspondence (approvals/denials), data collection, and escalating clinical risk issues while maintaining stakeholder relationships and meeting performance standards.
Customer Support Representative (Multi Channel)
SimplyInsuredAt SimplyInsured we are on a mission to eliminate fear in health insurance. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships, including NetSuite, Toast, and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone.
Provide multi-channel support (phone, chat, email) to potential and existing customers, resolve billing and administrative questions, document interactions in ticketing/CRM, and suggest process/product improvements to improve customer experience.
The Telehealth Technician will play a key role in developing, launching, and scaling a company-wide video assessment program while supporting daily injury management operations. This position blends program coordination, telehealth visit facilitation, real-time injury call suppor...
Provide clerical support to the Claims department: route and enter documents, monitor RPA exceptions, order police reports, handle high-volume invoice payments, manage file retrievals, and respond to member and vendor calls. Assign claims per business rules and update claim systems with recovery task information.
